Legal

Refund Policy

Operated by OUTRANKING LTD · Last updated May 20, 2026

Welcome to Animx.ai ("Animx", "we", "our", or "us").

This Refund Policy explains the conditions under which refunds may be issued for purchases, subscriptions, credits, and services provided through Animx.ai.

By purchasing or using paid Services, you agree to this Refund Policy.

Company Information

Animx.ai is operated by:

1

Digital Services & AI Credits

Animx.ai provides digital AI-powered services, including but not limited to:

  • AI image generation
  • AI video generation
  • AI audio generation
  • AI text generation
  • Subscription plans
  • Credit/token-based purchases

Due to the instant and irreversible nature of digital services, all purchases are generally non-refundable unless otherwise stated in this policy or required by applicable law.

2

Subscription Refunds

Subscription fees are billed in advance and are generally non-refundable.

You may cancel your subscription at any time, and cancellation will prevent future renewals. Your access will remain active until the end of the current billing period.

We do not provide partial or prorated refunds for unused subscription periods.

3

Credit & Token Purchases

Credits, tokens, and usage balances purchased on Animx.ai:

  • Are non-refundable
  • Have no cash value
  • Cannot be exchanged for money
  • Cannot be transferred between accounts unless explicitly permitted

Unused credits may expire if specified at the time of purchase.

4

Exceptional Refund Cases

Refunds may be considered in limited situations, including:

  • Duplicate charges
  • Technical failures preventing service delivery
  • Billing errors
  • Unauthorized transactions confirmed after investigation

Refund requests are reviewed individually and granted at our sole discretion.

5

Chargebacks & Payment Disputes

If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to:

  • Suspend or terminate your account
  • Revoke access to purchased services or credits
  • Restrict future purchases

We encourage users to contact support before initiating disputes with payment providers.

6

AI Output Disclaimer

Animx.ai does not guarantee that generated outputs will meet your expectations, be error-free, or achieve specific creative or commercial results.

Dissatisfaction with AI-generated results alone does not qualify for a refund.

7

Fraud Prevention

We reserve the right to refuse refunds where we detect:

  • Abuse of the platform
  • Excessive refund requests
  • Fraudulent activity
  • Violations of our Terms of Use
8

Processing Time

Approved refunds may take several business days to process depending on the payment provider, banking institution, and payment method used.

9

Changes to This Refund Policy

We may update this Refund Policy periodically.

Updated versions will be posted on this page with a revised "Last Updated" date.

Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

10

Contact Us

If you have questions regarding this Refund Policy, contact us at: